Course Overview
This programme is aimed at individuals who wish to gain the knowledge, skill and competence to work independently or in a supervisory capacity in an administrative role in the private, public or voluntary sector or to progress to higher education or training.
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• Assess the relationships between administrations practices and
organisations policies, objectives and culture
• Evaluate the role of administration in major organisational functions
• Appraise current legislation and good practice guidelines on areas relevant to administration to include health and safety, data protection, corporate governance, employment and equality
• Research issues relevant to administration to include
security, facility management and environmental issues, confidentiality and Freedom of Information requests
• Utilise verbal, written and presentation communication skills to provide a range of administrative support service such as data and workflow management
• Organise meetings and events to include the production of related
documentation
• Manage a range of systems to maintain appointment, diary, messaging and mail processing, using information technology applications where relevant
• Devise procedures for the procurement and issuing of business resources and supplies
• Organise business travel and accommodation arrangements
• Utilise a range of office equipment and information technology applications to perform administrative tasks
• Deliver administrative services through developing working
relationships with relevant stakeholders
• Prioritise tasks in the performance of administrative services
• Organise administrative support services to develop and maintain customer relationships
